30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
18-Month Warranty for Quality-Related Issues
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
- What isn’t covered by the warranty?
- Improperly operated devices
- Lost or stolen products
- Purchases made over 18 months ago (unless otherwise stated)
- Non quality-related issues (after 30 days of purchase)
- Free products
- When does the warranty begin?
It begins the day you place your order.
- How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at email@example.com
- What if I don’t have any proof of purchase?
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.